Cancellation Policy

Last Updated: October 24, 2026

At GSM Africa, we understand that customers may occasionally need to cancel an order. Because we sell digital products and services, our cancellation policy is outlined below.

1. Cancellation Eligibility

An order may be canceled only if it has not yet been processed, delivered, activated, or assigned.

To request a cancellation, please contact our support team as soon as possible after placing your order.

2. Orders Not Eligible for Cancellation

Orders cannot be canceled once:

• A software license has been activated.

• An activation code has been delivered.

• Credits have been added to your account.

• A remote service has been completed.

• A digital subscription has been activated.

• A download link has been accessed.

Due to the nature of digital products, completed orders are considered final.

3. Cancellation Request Process

To request a cancellation, please provide:

• Your order number;

• The email address used for the purchase;

• The reason for the cancellation request.

If your order is eligible, we will review your request and process the cancellation as quickly as possible.

4. Refunds After Cancellation

If an eligible order is canceled before delivery or activation, any applicable refund will be processed according to our Refund Policy.

5. Contact Us

If you have any questions regarding this Cancellation Policy, please contact GSM Africa through the contact information available on our website.