Refund & Return Policy

Last Updated: October 24, 2026

At GSM Africa, we sell digital products and services, including software licenses, activation codes, API credits, remote services, and digital subscriptions. Due to the nature of these products, please read this policy carefully before making a purchase.

1. No Return Policy

All products sold by GSM Africa are digital and cannot be returned once they have been:

• Delivered;

• Activated;

• Assigned to your account;

• Downloaded;

• Used in any way.

Because digital products cannot be physically returned, all sales are generally considered final.

2. Refund Eligibility

Refund requests may be considered only in the following situations:

• Duplicate purchases made by mistake;

• The product was not delivered due to an error caused by GSM Africa;

• A payment was successfully completed, but the order was never processed;

• A verified technical issue on our side permanently prevents product delivery.

Refunds will not be issued for:

• Incorrect products ordered by the customer;

• Change of mind after purchase;

• Incompatibility with the customer's device or software;

• Activated licenses or delivered activation codes;

• Credits that have already been added to an account;

• Completed remote services or activated subscriptions.

3. Requesting a Refund

To request a refund, please contact our support team within 7 days of your purchase and provide:

• Your order number;

• The email address used for the purchase;

• A detailed explanation of the issue;

• Any supporting evidence, if applicable.

Each request will be reviewed individually. GSM Africa reserves the right to approve or deny any refund request based on the circumstances.

4. Refund Processing

If a refund is approved, it will be